We offer FREE EXCHANGES! If, within the first 10 days of receiving your Magic Blanket, you are unhappy with your weight, color or fabric, we will send you a pre-paid return label to send the blanket back. Once we get your blanket back, we will start working on your new blanket! All returned blankets must be in new condition without any pet hairs or stains. Please note Custom orders cannot be exchanged. *Free Exchanges only applies to Continental U.S.
If for any reason you are not 100% delighted with your Magic Blanket, you have up to 10 days after receiving your blanket to return it and have the cost of your blanket refunded back to your card. You will, however, be responsible for the return shipping.
The blanket must still be in new condition. If the blanket is stained, damaged or has any pet hairs, we will not be able to offer a refund.
Please note that Custom Orders are not covered by the 10-Day Money Back Guarantee.
If you'd like to return a blanket, you'll need to pay return shipping. You may use any service (UPS, Fed EX USPS) Please send us an email so we can expect the return. Also, please keep a receipt of your tracking number so we can have proof it was delivered back to us.
ALL RETURNS AND EXCHANGES MUST INCLUDE YOUR NAME OR ORDER NUMBER INSIDE THE BOX! If you do not include your name or order number, there is a chance that you will not receive a refund or an exchange.
- All Blankets are made to order and will have a 1 - 3 day manufacturing time (not including Holidays, weekends and the entire Holiday Season) If you choose an expedited shipping option it will apply after the manufacturing time.
- Free shipping option could take up to 7 days to be delivered.
- For shipping, we use FedEx and/or UPS. Shipping time does not include holidays or non-business days.
- We are very pleased to be able to ship to Canada. However, getting blankets ready to ship to Canada will take longer - usually around 10 days (due to different shipping and customs process)
- There may be a customs fee upon delivery
- We do provide International shipping at low, pre-negotiated shipping rates using Fed Ex
- Custom fees may apply
- Please email us - email@example.com for a quote and to set up your international order